FAQ

We have numerous ways for you to receive your tickets! You can choose to receive PDF e-tickets by email (free) or printed tickets by regular mail ($3 per order). If the performance you will attend is within 10 days of the booking date, there may be insufficient time to receive tickets by regular mail. You can also select to have your tickets held at Will Call. In this case your tickets will be available at Kelowna Tickets in Orchard Park up until 2hrs prior to your performance, and then, if not picked up, will be taken to the venue so you can pick them up at the door.

Kelowna Tickets is a ticket reseller, so while we can’t offer group discounts ourselves, many of the companies we work with DO in fact offer them. Contact the office directly for more information about a specific event. 

Kelowna Tickets is a ticket reseller and therefore must abide by the policies set forth by the companies they sell for. While most tickets are Non Refundable, that isn’t always the case. Contact the office directly for information regarding cancelling or exchanging your tickets for a specific event. 

Kelowna Tickets doesn’t produce our own shows, we simply act as a Box Office service for numerous companies throughout Kelowna and the surrounding area. Therefore we must abide by their ticket policies, which they create as they see fit for their particular company. Kelowna Tickets is all about allowing the artist as much freedom as needed – we don’t try to force them into our ‘box’ way of doing things – instead, we adapt to suit their needs. 

The base price is what the producer recieves for each ticket sold.  Depending on the event we sometimes need to add a charge to cover our services.  GST applies to all tickets and CIF (Capital Improvement Fee) applies to any events at the Kelowna Community Theatre or The Rotary Centre for the Arts.

You can either call Kelowna Tickets at 250-862-2867 or come in in person to our location in Orchard Park Shopping Centre to purchase Wheelchair Seating. 

You can either call Kelowna Tickets at 250-862-2867 or come in in person to our location in Orchard Park Shopping Centre to purchase Private Box Seating.